Ordering, Shipping & Returns
We’re a small, carefully curated bookshop, and your orders are packed with care by us. We hope you are happy with your orders, if not, please reach out to us and we will try to get everything sorted out.
Shipping and delivery schedule
Your orders are always tracked and shipped with Ninja Packs.
Here are the estimated delivery time. Please do note, these are estimates and may be subject to delay at times, we are only human. Either way, we have tracking numbers. So if your orders have not reached you, you can contact us via the "contact us" page, so we can check on the whereabouts of your package.
Standard delivery in Singapore – 2-3 working days
How much do you charge for delivery?
Standard delivery is charged at $4.80, and it will be reflected at checkout. If you order above $60.00, delivery will be free!
Can I pick up the books directly from your shop?
We are working on self-collection details and timing. Please drop us a message if you prefer to pick up your books at our shop. Thanks for your understanding!
Returns / Refunds
We will not be able to process returns, unless there has been an error in your order. Please write to firstname.lastname@example.org about a refund within 14 days of receiving your order. Once confirmed, the refund will be processed within 5 working days.
Your orders are packed and shipped out every Wednesday and Friday.
If you have more questions, please reach out at email@example.com or via Instagram (@shoparttales).